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Dealing with public inquiries to the mayor's office and the city manager, and recurring inquiries regarding complaints that have not been dealt with, or have not been dealt with satisfactorily.
For urgent inquiries and issues - please continue to call the city hotline at 106 (or 08-9726020 from any phone).
In the event of a any problem or question, the proper procedure requires the first step to be contacting the relevant department dealing with the issue, and only if the issue has not been addressed, or has not been addressed to the satisfaction of the resident, should the Public Inquiries and Complaints Department be contacted.